Best features of a Help Desk Software

What is a Help Desk SoftwareHelp desk software is a tool that can be used as a resource of information or assistance. It is very normal that several problems and difficulties arise when a person is using a computer. In times like that, a person, for the cause of troubleshooting, needs these help desk softwares in order to solve it easily, quickly and without any major problems. It is these help desk software that give the info on what to do and how to do in case of a problem. Also they give information about the package that will be beneficial for new users to get used to the tool.Functions of a Help Desk SoftwareA Help desk Software is not made for a single function or use. It has a wide variety of uses and functions. The major function is providing information and assistance for troubleshooting and for learning purposes. The Help Desk Software also needs to find a problem, analyze it and hence provide a proper and efficient solution for it. For this reason, they can also be called as a Local Bug Tracker. This software can be of good use in preparing a solution. The Help Desk should satisfy the customer and should be able to provide information on his technical problems and create a user friendly atmosphere.Features of a Help Desk SoftwareThere can be hundreds of features that can be added to a help desk software. But some features always stands up tall. Similarly, there are some features in a Help Desk Software that make it one of the most important and great tool. They are as follows.Multi-Channel CommunicationsThe Help Desk Softwares help to provide a communication means among several employees and also with staff and technical persons. It also helps to connect people in remote places. It can hence provide faster solutions for them and helps to increase the efficiency. They enable these communication among several channels.Activity TrackingThe help desk software helps to find out open issues and as a result any authorized user can monitor the status and if any problem persists can guide to solve it. This may ensure prompt solutions and faster solutions as well.Reporting and AnalysisThis is one of the major features on the help desk software. It can also be said as the most important. Suppose that a problem has occurred in a system, then the software runs through everything and hands out a report on what has occurred. It also analyzes the problem and gives a detailed report. This ensures no such future problems.Real Time AlertsThis feature helps to show the user what he is doing and what might be the consequence. Suppose if the user commits a small mistake, then the help desk software immediately alerts the user on what he is doing and also tells that possible error that might occur due to that.Self ServiceWhen a problem arises, every time, the user shall not call the technical person to solve it. These help desk softwares help the person to solve it by himself and ensure that the work is done faster and also efficiently. By this, it reduces the workload of technical staff as well.

Help Desk Software for Better Customer-support Service

If you are the owner of one or more websites, you know how important it is to keep in touch with your visitors and quickly respond their questions. If you have an electronic commerce business, you are surely very careful with your clients’ needs and try to satisfy their demands in a very short time. In order to keep your customers satisfied, you need a professional and efficient customer support service, to keep track of your client’s requests and solve them in due time.

The first step is to have adequate software. You need good help desk software that manages your clients’ demands, comments and questions. The second step is to have a well-trained staff that knows how to use web based help desk software efficiently, to generate immediate response to the customers’ problems. You may wonder how web based help desk software works or how it could help your business become more profitable.

Customers are becoming more and more demanding and it is not enough to thank them in a message for their interest. You need to prove them that you have fully understood their problem, thought about it carefully and are now able to provide them with detailed suggestions for solving it. Help desk software enables customers to create tickets through an online form or email, in order to help you keep track of the history of a request: when it was created and when it was answered. There are also other facilities, such as automatic e-mail notification (which means that all operators receive notice when a new customer inquiry arrives), a searchable base and reports analyzer (to help the operators offer direct solutions to raised issues).

With the help of new help desk software, you will be able to react in due time to your customers’ problems and give them immediate feedback. Customers will surely appreciate your concern and professionalism. You can now organize your customer support and avoid embarrassing situations, such as the one in which two members of the team have answered the same client, concerning the same problem. This situation is unpleasant because it makes the company look unprofessional.

Web based help desk software circumvents such situations by requiring the operators to claim an ownership over a ticket before answering a client. You will be able to see every e-mail’s message history, including the operator responsible for it and the current state of the message (responded or not). Other important information such as the client’s name, reason of inquiry and date will appear displayed when talking to a client, so that it is easier for an operator to solve the problem.

If you have seen the advantages that help desk software can offer you and you would like to try it, we offer you an affordable and reliable version of web based help desk software. You must not forget that a close connection with the clients is the key to successful businesses. The more you know about your clients’ needs and the complaints that they have the better you will know what to offer them.

When you have a problem, you expect it to meet its solution as quickly as possible. Is this right? Your clients surely feel the same way. Of course, it would be better to encounter no problems at all, but nobody can ask the impossible. However, a prompt and efficacious response from your company will make a very favorable impression among the customers. This is where the utility of help desk software makes its point. If you have an electronic commerce business, you probably get every day many inquiries from your customers, asking for information, or complaining about something. To maintain a good image of your company, it is important to answer these inquiries promptly and efficiently.

Help Desk Software For Small Businesses

When profits go down, the first area in which a small business may want to save money is its help desk. This type of frugality has its costs, however, in the form of long call backlogs, angry customers, and eventually even lower profits. A better option would be to improve the efficiency of the help desk in order to ensure even better service at a lower cost. One of the best ways to accomplish this task is by purchasing help desk software to streamline operations.
There are a variety of help desk software packages on the market. Among the most popular are Support Wizard, Parature, and FootPrints. Help desk software can assist the small business owner in comprehensive, adaptable problem resolution including generating and tracking tickets, responding to requests, and automating communications using outlets such as through calls or email. Help desk software is particularly useful for small businesses in which key personnel often travel, because it can allow access to the help desk over the Internet.
In case you think it’s too expensive, consider the costs to the customer of a software-less help desk:
o Time wasted deciding where to go for help.
o Time wasted on hold for customer support personnel.
o Time wasted reading through dense product manuals.
o Time wasted through poor procedures and practices.
Ultimately time wasted for the customer will result in dissatisfied customers and poor business performance. Direct costs to your business may include:
o Lower employee productivity when staff is called away to assist.
o Duplicated support efforts.
Nevertheless, be prudent when considering the purchase of help desk software, because not all packages are appropriate for small businesses. Some packages include hidden charges such as frequent updates, so it would be a good idea to find out what updates are expected and how frequent they occur. Nevertheless, think carefully before going to the other extreme and using free help desk software available on the Internet – these packages usually have serious limitations and are appropriate only for very small operations. Nevertheless, small businesses should choose software with a relatively small number of features. Keep it simple because it’s unlikely a small business will need every feature of a complex product, so why pay for it?

How Help Desk Software Can Benefit your Business

There is no small organization or large corporate network remaining in business for longer without an adequate customer support service for troubleshooting.

Customer Support Software and Help Desk Software are useful aids to manage your communications with both actual customers and potential clients. This type of software help you centralize email inquiries, live chat sessions, and online issues among other activities.

A typical Help Desk Software package often includes a convenient way to record issues received by phone, as well as those submitted via online support ticket system.

Help Desk Software also contributes to enhance interaction between staff and customers, providing them with top-notch technology that usually comprises knowledge and problem management, workflow, data analysis and reporting of issues submitted each day.

It does not really matter if your business is as small as less than three people working hand in hand, Customer Support Software and Help Desk Software will create the necessary aura of professionalism that your business needs.

Detailed reports and analytics are basic to tackle effectively all those issues handled by your Help Desk Software on a daily basis, but the software itself contributes also to develop teamwork efficiently.

Taking advantage of modern technologies, Help Desk Software enables Staff to Staff live chat, and it can also be configured as add-on package for other compatible Customer Support Software.

When it comes to determine which is the most adequate software for your company, experts recommend evaluating your present technology and consider an upgrade if necessary to make sure your chosen Help Desk Software is compatible with your business system.

There are software packages expressly developed to work under certain native operating systems that run on personal computers, such as Windows, Linux or MacOs.

However, numerous Help Desk Software packages are developed as scripts that run basically over an Internet Server, while others combine both,a server-side Customer Support Software, and a Help Desk Software client running from your PC or used for remote administration.

Furthermore, doing a research on a comparative basis among the different customer support solutions available in the market you will find that many of them are compatible with software that you already use, including Microsoft Outlook, Word, or Excel.

This characteristic allows a seamless integration of new Help Desk Software into traditional software applications you are familiar with, making easier updating contacts, sharing task, events, and bits of information already recorded elsewhere.

Just by adding Customer Support Software or Help Desk Software to your business, you are adding value to your products and services, promoting tacitly trustworthy and customers’ confidence.

While Customer Support Software is focused to provide assistance to your clients whenever they have a trouble or need something to ask for, Help Desk Software is aimed to offer a global solution to manage different aspects of you relationship with clients and staff interaction.

Help Desk Software improves productivity of your business and efficiency of your workers, increasing also customer satisfaction and improving communication and troubleshooting.

There is another fact to keep in mind talking satisfaction of your customers. The Internet has literally diluted geographical frontiers so if your business is online, it’s more likely that international customers approach you.

Whether national or worldwide, the implementation of Help Desk Software is an excellent strategy for any business, reducing the need of toll-free hotlines, and saving money in long distance calls between offices, or those calls placed from customers located abroad.

In the other hand, if you are running a conventional telephone support, the installation of Help Desk Software onto your system will lead you to identify those areas requiring more attention or substantial changes to improve performance and boost your sales.

Customer Support Software is also a convenient way to obtain feedback from users of this system. Afterwards, the information obtained can be added to your Help Desk Software database for further analysis and improvement of your business affairs.

Act now and let that your Help Desk Software reveal you the secrets of customer satisfaction contributing to your success.

Hosted help-desk software? Is it better than a downloadable help-desk software?

Customized software can have a great impact on your business; no matter if your business is small or big. For instance, some desktop products such as MailJet will send personalized mails to a clients list, and software product such as RSS Feed Creator helps create, edit and publish feeds and podcasts, Network Sniffer software will help you view IP packets over a network and a System Purifier will act like a file shredder and junk file finder. All of these desktop products will make any webmasters life so much easier.

Then there are several server software products such as Jitbit Helpdesk and AspNetForum that are offered these days which are quite helpful for a webmaster.

What is hosted help-desk software?

Quite contrary to the downloadable helpdesk software version, hosted help-desk software need not be downloaded, installed and run. If you are not a tech-savvy it is better to have a hosted help-desk instead of the downloadable version. The software runs on the developer company’s servers and it is the developers who monitor the software and fix bugs.

How does hosted help-desk software work?

A client will take a name and logs in to the hosted help-desk software. He submits trouble tickets which are handled by the technicians afterwards. The web server and the entire database are maintained by the developer company.

Which is better a download version of help-desk or a hosted version of help desk software?

In the downloadable version of help-desk software, you need to do everything: download, install and run. It no doubt has met with success. But should you have issues with your servers, it might just be that you can as well try the hosted help-desk service. But make sure the company has problem free servers and provides 24×7 monitoring.

Issue tracking also becomes easier through a hosted version as compared to a downloadable help-desk version. Because as the company maintains the database with every problem fixed, the software ticket system will close the issue and the same will get published in the knowledge portal. Additionally, hosted help-desk software generates reports with the option of even exporting it to your excel. All implying that issue tracking becomes less cumbersome and more qualitative.

Additionally, user’s e-mail messages will be translated into support tickets through the software and it will notify both the hosted company’s customer support as well as the user. This makes issue tracking easier, less time consuming while also reducing the operational costs for the user.

What next?

Do some due diligence. Do not compromise on your requirements; choose the hosted help-desk software that matches your needs. Read through the real customer reviews of the hosted help-desk software users. Get your doubts cleared and talk to companies that offer the service and check for prices. But more importantly check the customer support they offer and see if the price and package fits your requirements.

Finding Free Help Desk Software

For small companies, downloading free help desk software may be ideal. Many companies do not offer free software for more than 100 computers, so if you have a larger business, it is like that you will need to purchase a larger version.www.yourefforts.info

Many online companies offer free help desk software. Most of these programs are downloadable, easy to install and relatively easy to use. One company, HelpDeskReloaded.com, offers an excellent free help desk program with almost daily updates.

As a business owner, you may have questions regarding the use of free help desk software. For instance, how can companies turn a profit while offering a free product like this? Many help desk software providers offer limitations on the number of computers that can access the software, some have limitations on the number of tickets supported and some programs are supported by advertising frames. For a small start up business, these limitations may not hinder the purposeful use of the program. For others, it may be necessary to upgrade the account in order to obtain full access to the particular program.

Free help desk software programs usually offer the same features and functions as purchased programs. Some of the features may include the ability to share trouble tickets with the entire support team, tracking the status of the trouble tickets to ensure their resolution and the ability to manage tickets to ensure they are directed to the appropriate personnel. Most free help desk software programs are fully functional and offer businesses a comprehensive solution for their needs

AJ Help Desk Software ? Web Based Help Desk Software

Hi Everyone ! This article will surely let you know the new product of AJ Square Inc. They have release AJ help desk software before few days. I am going to write about the Aj help desk software products and its important features and also some reasons for why I am preferring this software than other softwares on market.

The AJ Help desk software support product is a must-have for any new or existing on line business. Even if the majority of your business is off-line, many people prefer on line product and service support. Customers need their questions answered quickly and personnel need a way to effectively manage their work. Help desk software is an economic , easy-to-use and useful tool for the growth of your business.

It helps customers who can simply submit an inquiry to the appropriate department and expect a timely response. With the use of this product the customer and technical support staff are better able to manage troubleshooting. Here below I m going to mention some significant features of AJ Help desk software.

Troubleshooting feature solves and gives remedies for all queries pertain to different norms. It is a form of logical and systematic search for the source of a problem so that it can be solved, and so the process can be made operational again.

AJ Help Desk satisfies the desire of people who liked to download video of all important material by use of Video Tutorials feature. By using this feature every one can gain valuable information and upgrade their knowledge

Live support provides an opportunity for experiencing the effective Live Chat Services support for communicating with qualified technical executives. It helps to interact with the help desk person by the client or user.

By using the ticket facility the customer’s can post any query and get speedy replies with immediate solutions for their queries. By use of this feature the clients can benefit effective  solutions for all queries that is posted as Tickets.

Hope I this article about the help desk software will let you know little a bit about uniqueness of AJ help desk software.

Look for a User-Friendly Internet Based Help Desk Software Solution

In today’s business climage, the online services of just about every successful business is becoming crucial to its present and future viability. Because of the way online business operates it is important to have customer support systems that operate with a minimum of intervention by the IT team.

At the core of a useful customer care system is help desk software that could be counted on day in and day out. What you wouldn’t like is your IT department having to be spending a significant amount of time hand-holding clients as they try to use your help desk system.

Indeed it is ideal if they spend virtually no time detailing the system to clients, testing it when clients wonder if it is working properly, or reconfiguring or reinstalling it when something fails with the system.

This is specially the case with small business help desk software. This is in point of fact the sort of relatively simple package made specifically for small establishments that don’t have a dedicated IT person. These users require an easily installed, easily set up and easily maintained system. Anything else would be very tough to keep up and would soon fall out of favor with the people trying to use it.

Several functions set a suitable help desk solution from one that is completely unacceptable. First, as we have already said it should be easy to set up. Secondly it ought to be easy to configure. Third it should be effortless to maintain. These are the most significant criteria from the IT management point of view.

Equally important if not moreso, the users of your help desk system must get the features they need most.

First of all, it should be easy to use. Ease of use is one of the most important features of any small business softwere.

Secondly it ought to provide your customers what they want – a relatively easy way to get answers to their queries. If it consistently does not give them the answers they are looking for they will simply stop using it.

Thirdly it should make it possible for your support staff to give answers rapidly. Assuming they know the answers, you certainly don’t want your software standing in the way of efficiently responding to customer queries.

Fourth, it is very important that it keep track of inquiries correctly. This is useful to provide a history of queries from different people.

Fifth, it should be tightly integrated with a knowledge base system that anticipates common questions and answers so support staff don’t have to reply to the same questions over and over again.

And sixth, your service desk software ought to give you a history of specific queries which clients can access without involvement from support staff.

If you can find help desk software that provides all this information and meets these criteria then it will be very useful for the day to day operation of your business.

Using ASP Help Desk Software to Improve Your Organization

Executive Summary
The environment of Help Desk and Customer Support is changing rapidly today. Instead of merely responding to a disgruntled caller with a problem, then solving the problem, or worse, taking down the information to find a resolution to the problem, ASP Help Desk Software and Customer Support Centers have to become a resource for the solution instantly, and hopefully be able to offer multiple solutions to the end user so they can either solve the problem on their own, or in best case scenarios, the Help Desk can offer potential solutions before the issue arises.
These “proactive” resources to solving problems have to come with a measureable ROI (return on investment) so that management can actually measure the cost of the Help Desk and apply a line item figure to the weight applied to the overhead of the organization. As well, many times the organization may actually realize additional income/profits as a result of the ASP Help Desk Software offering money-saving ideas to the client which result in larger sales to the organization that it is servicing.
The Balancing Act of the CSO
The environment of Help Desk and Customer Support is in a state of change – change that is driven by the pressures of the market and a change that will make them smart and flexible. Customer Support and Help Desk managers find themselves walking a tightrope to accomplish the transformation from necessary cost center to valuable profit generator.
The Help Desk no longer consists of one person or a few people using the phone to respond to the problems of disgruntled callers. Customers are impatient with a representative who must take down their information and then seek a resolution to the problem and, hopefully, respond with ideas for a resolution. In many cases, the Customer Support department has not grown in numbers, but now those people, with very limited financial and time resources, are asked by management to contribute to company growth, customer loyalty, and company recognition.
This small number of Help Desk representatives must support a large number of customers in a wide variety of countries using an even greater number of languages. To further complicate the situation, companies are now diversified which means they are selling an array of products and/or services which must be supported. As companies continue to struggle to make profits, the budget constraints on every department including Customer Support become more stringent.
The Customer Support Organization (CSO) representatives are often the only emissaries of the company that have personal or frequent contact directly with the customer. Therefore, smart CSOs need to become a resource for instant solutions to a myriad of problems. In today’s environment, it is critical for each company to elevate their service level to their customers as a way to differentiate themselves from their competitors. Satisfied customers become repeat customers and refer their associates. Happy customers are reflected by the various indicators of customer satisfaction, for which the CSO is accountable.
In order to make the best use of customer contact, smart Help Desk representatives need to utilize a wide variety of tools and communications channels like the internet, e-mail, and an online knowledge base to anticipate and solve customers’ problems. Smart Help Desk reps must take advantage of various methods of gathering customer data for future use. Understanding individual customers and groups of customers aids the CSO in anticipating their needs and problems and that information is then passed to the product management team to improve products.
Having more data on the customer is expected to impact the bottom line of the company as management demands that every department be an agent in growth and profit-building. This database of information is used to offer money-saving ideas, anticipate needs, generate renewals and contracts, and up-sell and cross-sell. As proactive resources are increasingly implemented, companies see a greater return on their investment (ROI).
The Basic Stages of the CSO
The original Help Desk was a Reactive Help Desk . It was a place to phone to ask a question or get a solution to a problem or malfunction. The customer initiated the interaction which was limited to what the people who were working knew about the product. In rare cases, the customer got to talk with a technical person or engineer. If that person could not answer the question, then he wrote down the information and asked someone in another department. Seldom was there a written manual or any repository of questions and answers. With the advent of e-mail, customers e-mailed a question with the hope of getting an answer back within a day or two. The main objective of the reactive Help Desk was to satisfy the customer by resolving the problem in a reasonable amount of time. The efficiency of Help Desk personnel was judged on the number of first-call resolutions and average hold times. These centers were considered overhead with negligible added value.
Most Help Desk s have progressed to Responsive Help Desks. This improved situation takes advantage of past reports from customers to create a common knowledge base to be applied across channels, allowing for better case management. Usually the knowledge base is available for self-service on the company’s web site and allows for users to send and receive e-mail tickets to report problems and get help quickly. Responsive Help Desk s allow for follow-up and feedback which further add to both the customer and product information databases. The objectives are a customer who is happy with his rapid problem resolution and the reduction of per service incident costs. Coincidentally the marketing and product management teams get useful feedback. Responsive Help Desks add value to the company which gives them credibility and resource allocation.
Proactive Help Desks deliver a full complement of Customer Support. By taking advantage of a common knowledge base and a repository of information about individual customers and customer segments, common event histories, and cross-channel Customer Support histories, they are able to anticipate customers’ needs and pre-empt service inquiries. Using a variety of communications channels such as web self-service, e-mail, targeted broadcast e-mail, automated “notify-on-change” mechanisms, and customer satisfaction monitoring systems, the Customer Support organization can better manage customer relationships by anticipating customer needs, pre-empting service inquiries, predicting customer concerns and needs, and identifying and acting upon sales opportunities. The CSO adds revenue, thereby optimizing business growth and profitability, by cross-selling, up-selling, and solidifying renewals and contracts. Because the customer’s expectations are exceeded, he recommends the company to others. CSOs that are able to contribute revenue to the company impact the morale of the company as well as playing a significant role in the growth and profitability of the company. The higher morale within the CSO further enhances the customer’s experience.
Three Basic Stages of Customer Support
ReactiveResponsiveProactive
Ability to help customerAnswer customer complaints and questionsAnswer customer needs, questions, and complaintsAnticipate customer needs, pre-empt service inquiries, predict customer concerns and needs, identify and act upon sales opportunities
Ability to utilize past knowledgeLimited to what people working at the time know, maybe an internal manualCommon knowledge base, common event histories, case managementRich common knowledge base, repository of information about individual customers and customer segments, common event histories, cross-channel Customer Support histories
Ability to utilize channels of communicationPhone, manually reply to e-mailWeb self-service, second generation e-mail response management, common knowledge base, phonePhone, web self-service, e-mail, targeted broadcast e-mail, automated “notify-on-change” mechanisms, customer satisfaction monitoring systems
Main ObjectiveProblem resolutionProblem resolution, happy customer, reduced per service incident costs Exceptional customer satisfaction, lower service costs, revenue growth, deeper customer relationships, positive contribution to P&L
Performance MetricsHold times, first-call resolutionCustomer retention, various feedback mechanismsVarious feedback mechanisms, service level metrics and alerting, business growth through up-sells & cross-sells & renewals, deeper customer relationships
Business ImpactCost center, negligible added valueEfficient, good feedback for marketing and product management teams, usually a cost center with some added valueRevenue growth, a definite profit center working with sales, higher morale and motivation in the CSO, good feedback for marketing team and product management team, significant differentiation from other companies
The Keys to Smart Help Desks
With the right planning and investment, CSOs can become smart — really smart – and take advantage of the extraordinary opportunity to transform themselves from low-morale cost centers to powerful, fully integrated agents of business growth which boost morale as well as profit for the whole company. There are five keys for Help Desk s to become Smart Help Desks.
- Have a clear vision
Managers need to fully comprehend the potential role their CSOs can play in generating revenue and optimizing customer relationships. They must have a strong sense of how customer interaction histories can be leveraged to discover revenue opportunities. Management needs a clear understanding of how to build and equip a Proactive Help Desk .
- Get executive and management support
Creating a Proactive Help Desk demands a paradigm shift that must be embraced from the CEO all the way through the entire company. Executive level support is essential for funding the proactive CSO. With full management support, strong working relationships and seamless business processes can be facilitated between the CSO and other departments such as sales, marketing, and product management.
- Implement new business processes
Because paradigm shifts are necessary, new cross-department processes must be designed and implemented. New customer-opportunity profiles, business rules, and call scripts must be created.
- Install the right technologies
The technical infrastructure of the company needs to be up to date. All communication channels need to interface seamlessly. A customer-driven knowledge base must be available online. This sets the stage for deployment of enabling technologies such as intelligent outbound e-mail communication and real-time opportunity analytics.
- Team with an experienced partner
A reputable, well-established consultant or partner will enable you to avoid making the same mistakes many others have made. This is also the best way to reduce the cost of missteps and ensure optimized Help Desk performance with options such as ASP Help Desk Software.
Conclusion
Today’s market pressure tightrope presents a tremendous opportunity for CSOs and CSO managers. It positions CSOs to play a major role in business success. Rather than being a cost center whose job is to simply prevent customers’ problems from disrupting the business, CSOs can proactively help grow corporate revenues, profitability, and marketshare. Proactive resources for anticipating and solving problems come with a measureable ROI (return on investment). Management can actually measure the cost of the Help Desk and apply a line item figure to the weight applied to the overhead of the organization.
CSOs and Smart Help Desks which are able to implement significant cultural, operational and technological change will aid their companies in growing market share and realizing additional profits. These CSOs and Smart Help Desk s will raise the level of expectation among customers and set their companies apart from their competitors.

Free Help Desk Software Download- How to Download Helpdesk Software for Free

You know how having your own help desk software helps your business increase your profits, by having happier customers. Because when you show you can take care of their questions and problems effectively and fast, they are going to love buying from you.

But there is a small challenge here…

Helpdesk software solutions usually don’t come cheap. If you have done a bit of research, you already know most of the famous help desk software out there is quite expensive.

So is there an easier way? Can you really find a powerful, all-in-one help desk software to download for free?

The good news is, yes, there are some professional, great help desk solutions that are not only easy to use and very powerful, but also totally free to download and use.

It is like a secret weapon many famous companies use. Actually you may have already been there and used the free helpdesk interface thinking how professional it was and it should have cost them a few thousand dollars to build.

What you probably didn’t know was it was actually a free helpdesk software they easily downloaded online and customized it for their business.

Wouldn’t it be perfect if you do the same and make such a powerful impression on your customers?

Another name for these free solutions is open-source help desk software. It means the source of the software is open to public users to download and change to any way you wish.

Isn’t it just perfect for your business? You can simply download them for free and then customize the software for your business to match your exact needs.

How to Find the Best Free Help Desk Solutions?

If you search online, you’ll see there are quite many websites that offer you the promise of great free help desk solutions. But the secret is, what most of them are offering is actually a free trial of their expensive software.

So after you try and like the software, you have to pay hefty amounts of money to be able to continue using it.

But what about truly free helpdesk services? There are a few secret resources where you can find top quality helpdesk software to download for free.

By discovering where to find them, you will get an unfair advantage over your competition.

Free Open Source Help Desk Software to Download

Are you looking for open source help desk software to download for free and use for your business? Then this helpful guide is going to show you secret resources to find your software and get access to it easily.

You know how having a powerful, easy to use helpdesk system is important to your business. Because if your customer see you take care of their questions quickly and effectively, you will win their trust and they will buy from you again and again.

So where can you find a powerful help desk software that does all this for you?

As you already know, there are many companies who offer various helpdesk systems. Most of their solutions come with a hefty price tag which you may not want to do.

So is there a smarter way to save money and still get a powerful help desk software?

The good news is… Yes, you can find some resources online to download top quality free help desk solutions.

They are also called open source help desk software.

It means you can download them and use them for free forever. Open source software solutions are for public use. You can even customize them for your business by adding your logo, desired color, and so much more.

Isn’t it amazing? Open source help desk solutions really give you the ultimate edge to get a powerful helpdesk software for free and use it in any way you wish.

How to Find the Best Open Source Help Desk Solutions?

There are quite many websites out there that offer different open source software solutions. But how can you find the best one with the best quality and ease of use?

Here comes the tricky part, because all of them claim their software is THE best in the market. But as you know, this may not be always true.

By finding out which free help desk software is really the best for your business, you save yourself months of your valuable time that otherwise would be wasted on a poor quality one.

Help Desk Software: The Goal is Efficiency

Help Desk software enables the Help Desk of any organization to run more efficiently and handle the essential, core elements of recording and tracking support requests. The Help Desk, which is a hub through which all hardware and software problems run, must be effectively managed and well-organized in order to keep the company running as well.

The Help Desk serves an invaluable function — bringing together all the necessary resources and know-how to address and solve complex technological issues. Whether support is being given internally or externally, the success of the Help Desk determines the success of the company.

Help Desk software automates the often labor-intensive and sometimes disorganized process of managing and addressing technical help requests. Systems can range in complexity from basic ticket logging to fully integrated CRM (Customer Relationship Management) systems.

Help Desk software allows the support department to have complete, automated control in tracking and resolving support requests. It regulates the assignment of the individual tasks and actions involved in the complete support process. That’s because, no matter how capable employees might be, details in the support sequence can be missed, especially in the follow-up process, and this can lead to system failure, unhappy employees and dissatisfied customers.

Help desk software keeps reliable and accurate records by:

The Help Desk is the heartbeat of the organization. When it’s organized and well-managed, the company runs smoothly and customers are satisfied. With the right software, tracking and completing support requests becomes a simple process that helps the company be more effective, efficient and financially successful.

How Help Desk Software Will Benefit Your Business

Help Desk Software is everywhere in the business world today, however, many businesses are not taking full advantage of this incredibly powerful tool. The power to create, expand, and maintain mutually beneficial relationships between a business and its clients is all within reach when help desk software is used to its full potential. Below we will discuss a few ways we can maximize the use of this powerful tool.

Efficiency. The use of live web chat, real time tracking, and other such components found in many helpdesk software programs greatly increases the efficiency of a customer support team, by allowing team members to assist more clients at the same time, and by allowing team members to see the current disposition of help desk tickets and view work done as it is done.

Multichannel Communication. By making use of various modes of communication i.e. web based chat, email, phone support, etc, clients are able to interface with business in multiple ways allowing for the client to work within an environment that is comfortable for them. Through the use of ticket numbers, which are generated upon initial contact, problem resolution can be tracked regardless of the method of communication being used.

FAQ, Analysis and Reporting. Many helpdesk software programs offer vast databases of information regarding commonly occurring problems. This is a phenomenal tool that allows for the client to attempt to solve the problem on their own prior to escalating the issue. As clients submit claims for issues that need resolution, the issues and their solutions can be added to included searchable databases, thereby allowing for expansion of the knowledge contained therein. This is as beneficial for a business as it is for their client as the business can use search data to compile statistics on items such as which issues most commonly plague there clients, information which can prove invaluable in the drive to improve customer service.

Global Functionality. By leveraging helpdesk support software via the World Wide Web, businesses can expand their reach to the customer exponentially. Further, when outsourcing is used, the various functionalities such as live chat, or email eliminate communication issues that arise as a result of the language/accent barrier, and regardless of which option the client chooses (voice, or web chat) helpdesk support software provides real time monitoring of customer service support efforts.

Complex Issue Resolution. Should the client find themselves facing an issue that is complex, demanding a step-by-step approach to a resolution, helpdesk support software allows for the client to access written instructions, videos, audio file, and other working aids, that can assist the client in reaching a satisfactory resolution.

More For Less. When it comes to doing business, if one can find a way to provide the same level of service to a client and do it for less money, that individual will find improved success. Helpdesk support software does this by allowing the customer to help themselves. By leveraging powerful, searchable knowledge bases, helpdesk support software ensures that a client has the possibility of resolving their issue on their own, thereby making the resolution process virtually automated. This benefits both sides of the equation by saving the client time, empowering the client to be a force in their own problem resolution process, and reducing the number of staff members need on a help desk team.

Automated Approach. Helpdesk support software benefits business in so many ways, to include the automation of items such as notices of follow-up service, various reminders, and contract renewal management. The value of a helpdesk software support program is that it serves to strengthen the ties between a client and a business by helping to manage those ties efficiently. By creating a better experience for the client through the leveraging of so many different tools and services, helpdesk support software guarantees a business that their customers will continue to come back for more, long after initial contact has been established. It is for this and so many other reasons that helpdesk support software is an invaluable tool and worthy investment for any business.